Is it necessary to have a Raster® License to purchase Raster® products?
Yes, a license will be required for any purchase of our Raster Braille products. The license serves as an agreement between Accent Signage and your company that will allow you to use our patented Raster® Technology. Not only will you be creating Raster® Braille, but you’ll have access to our dedicated technical support team along with our “How to Create Great-Looking ADA Signage” manual, and 30+ years Accent Signage’s Raster® knowledge and experience.
What color Raster® Spheres do you carry?
Our Raster® Spheres come in black acrylic, white acrylic, clear acrylic, stainless steel, and brass.
Are all of the Raster® Spheres the same size?
Yes, all of our Raster® Spheres —whether acrylic, stainless steel, or brass — are sized to comply with ADA size requirements.
How should I handle/store the Raster® Spheres?
When handling or storing your Raster® Spheres, here are some quick tips of what you should NOT do:
- Do not pour Raster® Spheres into your hand to load into the pen. Always use the Raster® Sphere funnel to avoid getting oil, grease, or dirt onto your spheres that could clog the mechanism.
- Do not store a container of Raster® Spheres with lid ajar. Debris could contaminate spheres and cause the pen mechanism to jam or malfunction.
- To avoid static do not store Raster® Spheres on metal or plastic shelves or near electrical equipment with moving parts. Check out our Raster® Troubleshooting video if you are experiencing any static issues.
- We do not recommend using any anti-static cling dryer sheets as the chemicals in some brands can cause eventual yellowing in acrylic Raster®
What do I do if my pen is no longer working properly?
We have a dedicated Raster® Technical Support team for all your Raster® product needs! Give us a call at (612)-337-9156 or email us for immediate assistance.
You can also check out our Raster® Troubleshooting video to see solutions to our customer’s most common issues.
My Raster® Pen is in repair but I have jobs to complete, what can I do?
If your pen is currently being repaired with us, we can send out a temporary loaner Raster® Pen for you to use until your original pen has been fully restored and returned to you!
Why are there white cracks or cloudiness around my Raster® Spheres? They weren’t originally like this.
The white cracking or cloudiness on the Raster® Spheres is called “hazing” or “crazing”. This appearance is a result of using an alcohol or petroleum-based cleaner on the sign after the acrylic Raster® spheres were installed. The alcohol makes imperfections in the material expand and often crack. Thus, alcohol should never be used on any acrylic based materials.
We recommend using mild soap and water or a non-alcoholic based cleanser as an alternative for cleaning your signs.
What cutters do I need to use to drill the braille holes?
Accent carries cutters for drilling into plastic and acrylic as well as aluminum and metal substrates. All metal bits will require a collet drill assembly. The cutters you will need will depend on what size shank your machine takes. Typically it is either 11/64”or ¼”.
Here is a quick reference for the shank size on our customers’ most common-used:
- Roland- 11/64”
- Gravograph 11/64”
- Vision ¼”
- CNC (various mfg.’s) – ¼” or 2”
What other type of cutters do you carry?
Accent Signage also carries cutters for your tactile lettering needs. We offer profile cutters to cut out raised tactile lettering, and inlay cutters to create an inlay for the tactile lettering.
We do not however, sell any engraving bits.
For a complete list of the cutters we offer visit our online store.
How long should my cutters last?
Assuming the cutters are being used correctly, they should last a very long time. What can wear down your cutter is overheating due to incorrect RPM’s, and using the incorrect Z speed or plunge rate.
Can my cutters be re-sharpened?
We do not recommend that you re-sharpen your cutter due to the very tight size tolerances required.
What type of tape do I need to use for the adhesive-assist method?
This method will require the use of our Low-Tack R tape and our Pure Adhesive tape. For a more detailed tutorial on how to use this application method, please refer to our “Adhesive-Assist Method” tutorial video.
Thank you for watching, we hope this answered any questions you may have had. Contact us today and let us know what Accent can do for you.
