Having issues with your Raster® Pen? We can help. Check out our Resources page for frequently asked questions and common troubleshooting issues.
Still having issues?
You can send in your pen to us where our experts can fix it.
- If you have the latest model of our Raster® Pen, repairs typically take 2-3 business days depending on the issue.
- Older models of our Raster® Pen (serial numbers beginning with “D” or “G”) can take between 7-10 business days to repair depending on the
Serial numbers found on bracket issue and availability of part(s).
- All repairs covered are under the first year of warranty. Customers cover the cost of shipping unless repairs are needed within the first 30 days of purchase.
Issues with your Auto-Raster®?
Email braille@accentsignage.com for a quote on how much your repair will cost.
Send Repairs To:
Fill out and print our premade Packing Slip with a description of your pen’s issues to include with the package.
Accent Signage Systems
Attn: Braille Department/Repairs
12450 Oliver Ave South STE. 150
Burnsville, MN 55337
Have more questions about repairs? Contact us today.
